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• Do I need to use CMYK color mode?

As far as the Digital printing is concerned the Color mode must be in RGB to be a print ready file. If  the files are submitted using any other color mode, such as CMYK or Pantone,By default the files will be converted to RGB during preflighting. Conversion from one color standard to another may result in a colors variation or colors dropping out.

• Does turnaround time including shipping time?

The Turnaround time purely means as production turnaround time-varies by product to product, tenure ranging from three to Fifteen business days and more than that depend upon the quantity and the fabrication involved in the product. Same-day production turnaround time is also available for some of the products. You should check the turnaround option for the specific or particular product that interests you. In addition, you should check our site to ensure that your turnaround time will not be effected by an upcoming holiday.

| Q |How is turnaround time determined?

| A |Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a Photo Book, your turnaround begins when we receive ready design art work files and the complete payment shall be done. If your job is approved by 10 p.m. IST (Indian Standard Time), turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 10 p.m. IST (Indian Standard Time) on Monday and we will be shipped out to you by end of business Thrusday.

Please note that Orchid Photo Albums production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.

| Q |What can delay start of turnaround time?

| A |Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved.
As a result, turnaround time can not begin if:
1. Your files haven’t been submitted to Orchid Photo Albums.
2. Your files are not print-ready.
3. Approval for your proof (if applicable) has not been received by Orchid Photo Albums.

| Q |Does Orchid Photo Albums guarantee turnaround time?

| A |Yes. Orchid Photo Albums guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by client to begin turnaround time period. Orchid Photo Albums strives to meet turnaround commitments for every job, production delays may occur. In the case that Orchid Photo Albums misses a turnaround commitment, Orchid Photo Albums will remedy the situation by providing a refund for rush charges upto 5% of the Product (Product Prices does not include Shipping Prices) or a courtesy rush on your next upcoming job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date as mentioned, the client does not want us to process the order.

Please note that Orchid Photo Albums  assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-means as delivery date-is an estimate only. As a result, Orchid Photo Albums can not be held responsible for delivery delays once your job leaves our factory premises.

To minimize shipping delays, we have selected FedEx or other reputed Courier companies as our preferred shipping partner for Air Shipping , and we will make every effort to work with you to ensure your job arrives on time.

In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility

| Q |Can I change turnaround time after my order has been placed?

| A |We make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success.

| Q |What shipping methods does Orchid Photo Albums offer?

| A |We offer a range of shipping options: By air door to door Delivery.

| Q |How do I ensure a fast turnaround time?

| A |Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.
As a result, you can receive the fastest turnaround time if:

1. Your files have been submitted to Orchid Photo Albums.
2. Your files are print-ready.
3. Your proof (if applicable) has been approved in a timely manner.
We also encourage you to label any materials, emails, or other communications with your order number.

| Q |Do you ever ship jobs early?

| A |We try  to ship orders on the due date or before  since this approach helps us provide you with the lowest overall prices. As a result, we encourage you to specify a faster turnaround time if you need your job earlier.

| Q |When is Orchid Photo Albums closed for Holidays?

| A |2013 – 2014 holiday schedule

• LABOUR DAY (Monday, May 1, 2013)
• INDEPENDENCE DAY (Thursday, August 15, 2013)
• DUSHERA FESTIVAL (Sunday, October 13, 2013)
• DIWALI FESTIVAL (Sunday, November 3 to 6, 2013)
• CHRISTMAS (Wednesday, December 25, 2013)
• MAKAR SAKRANTI (Tuesday, January 14, 2014)
• REPUBLIC DAY (Sunday, January 26, 2014)
• Holi Festival (Monday, March 17, 2014)

• | Q |How do I cancel my order?

  | A |Once you click the “Confirm Order” button and submit your order, your credit card will be charged for the total amount shown, including shipping and handling fees, if applicable. No refunds will be given for orders that have been received by our prepress department.

  In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed by Orchid Photo Albums for that order. In such cases, you will be charged a Rs.1500/- cancellation fee, which would be in addition to any fees charged for proofs, if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by Orchid Photo Albums for that order.

  To expedite your cancellation request, we encourage you to log in to your account by clicking on the “My Orders” button from any page on our site. After you are logged in to your account, you should post a note to the specific order that you want to cancel.

  | Q |Can I change my artwork files?

  | A |Artwork files can be changed anytime before you approve your print job. After you approve your print job online, including artwork files, Orchid-Photo-Albums cannot guarantee that we will be able to update your artwork files unless you have requested a proof.

  If you have requested a proof, you can change your artwork files before approving your proof. Please note that Orchid Photo Albums cannot guarantee that we will be able to update your artwork files after you have approved the proof for your print job since your job will be sent to our production department to be printed on one of our presses.

  | Q |Can I change quantity option after ordering?

  | A |Although Orchid Photo Albums will try to accommodate any changes to your order, Orchid Photo Albums cannot guarantee that we will be able to update quantity option for your print job(s). Our ability to change quantity option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you could incur an additional cost to change your print job(s).

  | Q |Can I request a hardcopy proof after ordering?

  | A |Although Orchid Photo Albums will try to accommodate any changes to your order, Orchid Photo Albums cannot guarantee that we can change the proof option for your print job(s). Our ability to change proof option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you will likely be charged a fee to upgrade your print job(s) to include a hardcopy proof.

  | Q |How do I change shipping method after placing an order?

  | A |Although Orchid Photo Albums will try to accomodate any changes to your order, Orchid Photo Albums cannot guarantee that we will be able to update shipping method for your print job(s). Our ability to change shipping method for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc.

  | Q |Can I change paper option after ordering?

  | A |Orchid Photo Albums will try to accommodate any changes to your order, Orchid Photo Albums cannot guarantee that we will be able to update paper option for your print job(s). Our ability to change paper option for you will depend on many factors such as status of your artwork, production schedule, day of the week, product selected, etc. In addition, you could incur an additional cost to change paper option for your print job(s)..

  | Q |What if there is a product pricing is incorrect or any error in the website?

  | A |Orchid Photo Albums strives to provide accurate product and pricing information, pricing or option errors may occur. Orchid-Photo-Albums cannot confirm the price of a configured product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Orchid-Photo-Albums shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the case an item is mispriced, Orchid Photo Albums may, at our discretion, either contact you via email or by other mode for instructions or cancel your order and notify you of such cancellation. Prices are subject to change without notice.

  | Q |What if I forget my Orchid Photo Albums password?

  | A |lease remember that passwords are case-sensitive. You must enter your password exactly the same way, including capitalization, every time.

  If you need assistance with your password, select the “My Account” link at the top of an page on our site. Click the “Password Assistance” link on the login page.

  On the next page, enter the email address associated with your Orchid Photo Albums account. Once you click the “Submit” button, we’ll send you an email message with the subject line “Here is the password you requested.” The email will contain the password to your accoun.

  | Q |How do I change my Orchid Photo Albums password?

  | A |To change the password associated with your Orchid Photo Albums account, you must first log in. To log in, select the “My Account” link at the top of any page on our web site, and then enter the email address you currently use on our site. Next, type in your password. Click the “Login” button, which is located immediately below the password field.

  On the My Account page, click the “Preferences” link, which is located on the left hand side of the page. Type in your current password in the “Old Password” field. Enter your new password in the “New Password” field. Re-enter your new password in the “Confirm New Password” field and click the “Update Password” button.

  Your password must be four to twelve characters long and may include letters, numbers and/or punctuation characters. The password cannot include any blank spaces, and your email address may not be part of your password. Please note that passwords are case-sensitive. You must enter your password exactly the same way, including capitalization, every time.

  | Q |How do I choose my Orchid Photo Albums password?

  | A |When you are creating your Orchid-Photo-Albums account, enter a new password in the “Password” field and re-type it in the “Confirm Password” field. Your password must be four to twelve characters long and may include letters, numbers and/or punctuation. The password cannot include any blank spaces, and your email address may not be part of your password. Please note that passwords are case-sensitive. You must enter your password exactly the same way, including capitalization, every time.

  If you forget your password, you may select the “Password Assistance” link on the Log In page and we will email your password for accessing your Orchid Photo Albums account.