FAQ

As far as the Digital printing is concerned the Color mode must be in RGB to be a print ready file. If  the files are submitted using any other color mode, such as CMYK or Pantone,By default the files will be converted to RGB during preflighting. Conversion from one color standard to another may result in a colors variation or colors dropping out.

The Turnaround time purely means as production turnaround time-varies by product to product, tenure ranging from three to Fifteen business days and more than that depend upon the quantity and the fabrication involved in the product. Same-day production turnaround time is also available for some of the products. You should check the turnaround option for the specific or particular product that interests you. In addition, you should check our site to ensure that your turnaround time will not be effected by an upcoming holiday.

| Q |How is turnaround time determined?

| A |Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a Photo Book, your turnaround begins when we receive ready design art work files and the complete payment shall be done. If your job is approved by 10 p.m. IST (Indian Standard Time), turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 10 p.m. IST (Indian Standard Time) on Monday and we will be shipped out to you by end of business Thrusday.

Please note that Orchid Photo Albums production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.

| Q |What can delay start of turnaround time?

| A |Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved.
As a result, turnaround time can not begin if:
1. Your files haven’t been submitted to Orchid Photo Albums.
2. Your files are not print-ready.
3. Approval for your proof (if applicable) has not been received by Orchid Photo Albums.

| Q |Does Orchid Photo Albums guarantee turnaround time?

| A |Yes. Orchid Photo Albums guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by client to begin turnaround time period. Orchid Photo Albums strives to meet turnaround commitments for every job, production delays may occur. In the case that Orchid Photo Albums misses a turnaround commitment, Orchid Photo Albums will remedy the situation by providing a refund for rush charges upto 5% of the Product (Product Prices does not include Shipping Prices) or a courtesy rush on your next upcoming job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date as mentioned, the client does not want us to process the order.

Please note that Orchid Photo Albums  assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-means as delivery date-is an estimate only. As a result, Orchid Photo Albums can not be held responsible for delivery delays once your job leaves our factory premises.

To minimize shipping delays, we have selected FedEx or other reputed Courier companies as our preferred shipping partner for Air Shipping , and we will make every effort to work with you to ensure your job arrives on time.

In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility

| Q |Can I change turnaround time after my order has been placed?

| A |We make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success.

| Q |What shipping methods does Orchid Photo Albums offer?

| A |We offer a range of shipping options: By air door to door Delivery.

| Q |How do I ensure a fast turnaround time?

| A |Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.
As a result, you can receive the fastest turnaround time if:

1. Your files have been submitted to Orchid Photo Albums.
2. Your files are print-ready.
3. Your proof (if applicable) has been approved in a timely manner.
We also encourage you to label any materials, emails, or other communications with your order number.

| Q |Do you ever ship jobs early?

| A |We try  to ship orders on the due date or before  since this approach helps us provide you with the lowest overall prices. As a result, we encourage you to specify a faster turnaround time if you need your job earlier.

| Q |When is Orchid Photo Albums closed for Holidays?

| A |2013 – 2014 holiday schedule

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